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Lucid Recruitment 2022 - Technical Analyst - Chennai Apply soon

Last modified: 03 Jan 2022 10:59:51 GMT

Full time

Role : Technical Analyst

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Overview

SkillSet: sql, java, troubleshooting, environment, sql server.
Provide top- notch customer support for Fulcrum platform users
Investigate and resolve customer issues in a professional and timely fashion
Create and review technical documentation
Understand client requirements and translate those needs into actionable tickets
Monitor usage of the proprietary sampling platform
Classify submitted bugs and issues by the severity of their impact
Debug API integrations
Coach clients on the adoption of key features to help them meet their goals
Qualifications
Bachelor s degree. (Business Administration, Information Technology, Computer Science or related discipline preferred)1 Years Work experience preferred (SaaS support experience a plus)Familiarity with Internet protocols and API frameworks preferred
Basic understanding of modern software tools and databases (SQL experience a plus)
Enjoys solving problems and prefers analytical methods
Strong communicator and flexible team player
Thrives in a customer focused environment
Easily able to grasp and retain new knowledge
Extremely thorough and detail oriented in both communication and analysis
Must be able to work in a fast paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously

Details

Desired Profile

4 Years

Lucid

Lucid

How to Apply

This is a online aggregated job, Apply online to visit the Company website to apply online.

Application End date. 31 Mar 2022


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