Apar Peopleworld Recruitment 2022 - Service Desk Engineer / SME - Chennai Apply soon

Roles and Responsibilities

• Manage Client calls / Ticket Monitoring System / Field engineer coordination
• Working towards customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of internal team interaction & customer interactions
• Follow communication procedures, guidelines and policies
• Take the extra mile to help the customer to achieve satisfaction

Desired Candidate Profile

• 0 to 2+ Years of experience in Service Desk
• Diploma / Degree in any stream
• Willing to work in rotational shift
• 6 Days Work Week
• Proven customer support experience or experience as a client service representative
• Strong skills in telephonic & Email etiquette
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of scenarios
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates with multi language skills (Hindi Speaking) would be an added advantage

Please do Walk in with your updated CV to the below given address or send across your profiles to pugazhenthy.ramamoorthyaparinnosys.com

VENUE:

Apar Innosys LLP

High Gate Building , No 153, 7th Floor,

Santhome High Road,

MRC Nagar,

Chennai - 600 028

• Experience:
• Location:Chennai
• Education:Graduate/Post Graduate
• Role:Service Desk Engineer / SME
• SALARY: As per norms
• Reference: 11855766
• Key Skills: technical support active directory networking sla troubleshooting language skills email etiquette customer support client service cv llp road email trust records profiles etiquette monitoring presentation communication

2 Years

Apar Peopleworld

Last Date: Application End date. 31 May 2022