Wipro Limited Recruitment 2022 - System Engineer tl and job_158 - Pune Apply soon
Last modified: 03 Jun 2022 01:27:36 GMT
Role : System Engineer tl and job_158
SkillSet: troubleshooting, customer relations, java, sql, networking. Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills. Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support Answer incoming calls and respond to customer s emails intimely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources andOffer Solution to customers. Research, identify, and resolve customer complaints usingapplicable software. Route calls and tickets to appropriate resources and Domains whocan best support he user, Document all call information according to standard operatingprocedures. Recognize, document, and alert the management team of trends incustomer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.