Accenture Recruitment 2022 - Associate-Telecom Operations - Gurugram Apply soon

Skill required: Telecom Operations - Customer Service Management

Designation: Associate

Job Location: Gurugram

Qualifications: Any Graduation

Years of Experience: 1-3 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.

The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks.

The Customer Service Management team focuses on managing the organization's interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Ability to perform under pressure
• Ability to work well in a team

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your team and direct supervisor
• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be required to help in the overall team's workload by managing your deliverables and help the team when required
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

• Experience:1 Year
• Location:Gurugram
• Education:Graduate/Post Graduate
• Role:Associate-Telecom Operations
• SALARY: As per norms
• Reference: 11766129
• Key Skills: statements of work sow handling customer queries customer service management customer service business process service management customer retention

3 Years

Accenture

Last Date: Application End date. 31 May 2022