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Accenture Recruitment 2022 - Infrastructure Service Management Application Tech Support Practitioner - Gurugram Apply soon

Last modified: 11 Apr 2022 12:12:46 GMT

Full time

Role : Infrastructure Service Management Application Tech Support Practitioner

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SkillSet: strong analytical skills, strong communication skills, v3 foundation, service quality, event management.

  • Project Role : Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work location : Gurugram
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : 1 standardize methods/procedures ITIL v3 are used for efficient and prompt handling of all /incidents in order to minimize the impact of incidents upon client end service quality 2 Central Communication point for Major Incidents 3 Respond to user/client escalations and engage functional escalations 4 Participate in incident management meetings, drive initiate SRT bridges 5 Drive metrics for Hopping, backlog, reopen tickets aging tickets

      • Technical Experience : 1 ITIL V3 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management 3 Good and clear communication skills with multiple levels of an organization, including interaction with senior-level business partners within the company/client 4 Excellent ability to manage multi-task high priority efforts/ competing priorities and flexibility to adjust into 2X47 environments 5 Self-driven and resourceful to achieve goals independently

      • Professional Attributes : 1 Ability to work in cross functional teams 2 Strong Communication skills 3 Strong analytical skills 4 Flexible for 24/7 shifts

    • Educational Qualification : 15 years of full time education


Desired Profile

4 Years



How to Apply

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Application End date. 31 May 2022

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