SkillSet: strong analytical skills, strong communication skills, v3 foundation, service quality, event management.
- Project Role : Application Tech Support Practitioner
- Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level : 11
- Work Experience : 2.5-4 years
- Work location : Gurugram
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : 1 standardize methods/procedures ITIL v3 are used for efficient and prompt handling of all /incidents in order to minimize the impact of incidents upon client end service quality 2 Central Communication point for Major Incidents 3 Respond to user/client escalations and engage functional escalations 4 Participate in incident management meetings, drive initiate SRT bridges 5 Drive metrics for Hopping, backlog, reopen tickets aging tickets
- Technical Experience : 1 ITIL V3 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management 3 Good and clear communication skills with multiple levels of an organization, including interaction with senior-level business partners within the company/client 4 Excellent ability to manage multi-task high priority efforts/ competing priorities and flexibility to adjust into 2X47 environments 5 Self-driven and resourceful to achieve goals independently
- Professional Attributes : 1 Ability to work in cross functional teams 2 Strong Communication skills 3 Strong analytical skills 4 Flexible for 24/7 shifts
- Educational Qualification : 15 years of full time education
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