Nokia Solutions and Networks India Pvt. Ltd. Recruitment 2021 - Service Operation Engineer- VOLTE - Chennai Apply soon

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It includes most of the Nokia Software business, Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services. This unit also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation

What you will learn and contribute to

Operation Maintenance of VOLTE operations for 3 South Zone circles

Are you passionate about solving problems?
As part of our team, you will:

• • OM of SBC/MRF/MGCF/IM-MGW its associated 3 rd party elements like HP Hardware etc.
  • End-to-end knowledge and co-ordination of VOLTE eco system, such as handling of call related issues and co-ordination with various stakeholders.
  • Operations Maintenance of VOLTE nodes including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs , Preventive Maintenance as per customer contract
  • Hands on experience on SBC/MRF/IM-MGW/MGCF.
  • Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
  • Coordination with Planning/ Customer/Care/ Solutions etc
  • Track, Plan Implement Software Upgrade in network.
  • Support in implementation of new features in network.
  • Spare management.
  • Share regular reports/ Updates to Management/Customer
  • Customer Complaint Handling and first level Wireshark trace capturing and analysis.
  • Comfortable with Redundancy testing and disaster handling including hardware change management handling.
  • Escalation/Emergency Handling
  • Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
  • Able to engage customers on technical front and contain escalations on ground level
  • Good interpersonal skills , Speaking and Written Skills and team player attributes
  • Willing to work in after-office hours as per need/emergency
  • Working knowledge of Linux , Unix and IP
  • Additional responsibilities of 3 rd party network element s OM / Coordination with OEMs

Your skills and experience

3-6 years experience

B.Tech./Diploma or equivalent

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion equality:

• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

• Experience:3 Years
• Location:Chennai
• Education:Graduate/Post Graduate
• Role:Service Operation Engineer- VOLTE
• SALARY: As per norms
• Reference: 11734739
• Key Skills: inspection value creation commissioning quality safety core network troubleshooting change management software business service providers complaint handling technology leadership interpersonal skills network services

6 Years

Nokia Solutions and Networks India Pvt. Ltd.

Last Date: Application End date. 31 Mar 2022