Last modified: 26 Jan 2022 00:17:06 GMT
Role : DG - Management Trainee - Mortgage Origination and Servicing
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for?
Inviting applications for the role of Assistant Manager/Business Analyst, Operations Workforce Management
Need to work with customer team on day-to-day activities related to eWFM/ASPECT
Retail WFM Support
Performance of tasks on eWFM, including:
o Adding, editing, or removing profiles
o Changing timeslots and movements
o Management of reliever changes
o Reporting on attrition
Call Centre Scheduling Support
End to end support on managing the inbox, actioning emails covering leave request amendment to schedules, shrinkage adjustments etc
Run outlook (from WFM) to run schedule test against the forecast (weekly/fortnightly) and deliver once a week to stakeholders
General scheduling work basis forecast, HT and Shrinkage
Push out schedules every six weeks rolling cycles.
Attend outlook meetings rolled out to team leader and business unit managers where decisions are made for any changes.
Acting on requests coming through Workware portal
Administrative work on creating new accounts, amend or changes for staff members
MyID setup in workware
Qualifications we seek in you
Good knowledge of Computer tools/scheduling tools and Workforce Management
Good Communication Skills (written verbal)
Open to Australian shifts
Ability to ask right queries
Ability to prioritize and organize own workload
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Genpact India Pvt. Ltd.
Application End date. 31 Mar 2022