SkillSet: lead churning, customer relationship, lead management.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly
- Lead distribution/management
- Database Management
- Lead churning
Customer Relationship Manager Requirements:
- A bachelors degree in administration or a related field.
- A minimum of 2 years experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- Maintain a positive attitude focused on customer satisfaction.