SkillSet: quality, inbound process, sla, customer relations, coaching.
Team Leader Experience in BPO for minimum 2 years.
- Must have minimum 2 years of experience as a Team Leader in BPO customer support.
- Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
- Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
- Ensure daily meet of service level Shrinkage.
- Conduct Huddles pre and post Shift
- Should have hands on experience in team management KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat Dsat Calculations
- Should be comfortable working from home during pandemic.
- Experience in international in BPO will be a good to the current hiring process.
- Should be Excellent communication skills in English and Any south Indian language.
- Should be graduated in any Stream.
- Any 6 days of work.
- Immediate Joiner.