Wipro Limited Recruitment 2022 - Administrator er and _35 - Chennai Apply soon
Last modified: 31 May 2022 12:36:44 GMT
Role : Administrator er and _35
SkillSet: data recovery, desktop support, disk management, ost, csat. Desktop Support Engineer Roles Responsibilities: Roles Responsibilities Assembling, hardware up gradation troubleshooting. Windows maintenance, dual booting, upgrade update the windows. Disk Management, partitions. Printer installation and troubleshooting. Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S, hard disk data recovery, Data copy, software drivers installation. Helpline ticket needs to be raised for every case addressed, no misses on this. Every individual needs to follow the clean bin policy, all tickets in the bib should be either closed or transferred to the next shift engineer with proper comments. Pending call tracker will be shared on your individual mail id s, which needs to be acknowledged. All tickets closed needs to be shared with the shift manager by shift end, on daily basis, without fail. Minimum 50% of the calls handled should be audited for all compliance application that will help you in meeting the monthly desktop audit target. Desktop audit should be shared with the HDM s on or before 25th of every month. CSAT sample count needs to be increased, need to send surveys on maximum calls to increase the CSAT count. Monitoring helpline portal in the core responsibility of all shift engineers and not a single ticket should get violated, any violated ticket should be transferred back to the violator, can reach out to shift manager for any assistance required but at no point of time you will be closing any violated ticket in your bin.